◆ Legal document
Last updated: April 2026
By accessing the website aloradesign.ca or using the services of Alora Design ("we", "our", "us"), you agree to be bound by these terms of service. If you do not accept these terms, please do not use our services.
Alora Design offers online growth services for Quebec SMEs, including:
To access certain services, you must create an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to notify us immediately of any unauthorized use of your account.
Our services are offered with no setup fee, according to the plans displayed on our website. Every plan includes:
Payments are securely processed by Stripe. All amounts are in Canadian dollars (CAD) and exclude applicable taxes. GST (5%) and QST (9.975%) are added at invoicing for Quebec-based clients, as required by Quebec and federal tax law.
If a payment is more than 15 days late we reserve the right to suspend access to your website until payment is received. Annual subscriptions paid in advance are non-refundable on a pro-rated basis once service has been used, except where required by law.
Our process has four steps: discovery (onboarding questionnaire after you sign up), build (site and automations delivered in five days), validation (you review the preview in your client portal and request adjustments until you're satisfied), and growth (go live and ongoing optimization).
Subscription payment is collected at signup, before the process begins. Our 30-day money-back guarantee covers this period: if you're not satisfied with the result within the first 30 days, you receive a full refund, no questions asked.
Content updates after go-live are included in your plan according to the following monthly quota: Essential 2 per month, Recommended 4 per month, Premium 8 per month. Requests are managed through the client portal. The quota resets monthly and does not accumulate. For occasional needs beyond the quota, contact us.
Client content: You retain all rights to the content you provide us (text, images, logos). By transmitting them, you grant us a limited license to use them in the creation of your website.
Design and code: The design and source code of the site remain the property of Alora Design as long as the monthly subscription is active. In the event of cancellation, a transfer agreement can be negotiated.
Portfolio: We reserve the right to use screenshots of your site for portfolio and promotional purposes, unless you provide written notice to the contrary.
You may cancel your subscription at any time through your client portal or by contacting us. Cancellation takes effect at the end of the current billing period.
We reserve the right to terminate your account in case of violation of these terms, repeated non-payment, or abuse of our services.
To the maximum extent permitted by applicable law, Alora Design shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services.
Our total liability to you shall not exceed the amount you have paid us during the twelve (12) months preceding the claim.
We strive to maintain maximum uptime for your website. However, we do not guarantee uninterrupted availability and are not responsible for interruptions caused by third parties (hosting provider, internet provider, etc.) or circumstances beyond our control.
These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising from these terms shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec.
We reserve the right to modify these terms at any time. Changes will take effect upon publication on this page. Your continued use of the services after the publication of changes constitutes your acceptance of the revised terms.
For any questions regarding these terms of service, please contact us: